Frequently Asked Questions (FAQ)


What’s your return policy?

Due to the nature of our products all sales are final.  If you have a problem with your pattern, we want to help.  Please contact us at and we will get back to your as soon as possible

Do you Ship You Patterns?

Your pattern is a .pdf file download.  After you purchase, and payment is confirmed, you will receive a link with your download credentials.  You will receive this email within 12 business hours.  If you are having problems locating your link email no worries, simply log into your account and download the pattern from there.

Do you have customer service?

Of course! Our email is  Please contact us and we will respond within 24 business hours.

M-F  9:00 a.m. –5:00 p.m.  EST

Saturday 10:00-1:00 p.m.  EST